Shipping policy

At FilterHub — Your Trusted Filter Destination, we aim to deliver your water filter orders safely and efficiently. Please review our Shipping Policy for information about order processing, delivery times, shipping costs, and tracking.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times depend on your delivery location and the shipping method selected.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days, where available

These delivery times are estimates and may be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order details, and selected shipping method.

Free shipping may be available on qualifying orders. Any applicable offers and eligibility requirements will be displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, we will send a confirmation email containing tracking details, where available, so you can follow your delivery.

If you do not receive tracking information within a reasonable time after dispatch, please contact FilterHub customer support for assistance.

Incorrect Shipping Information

Please ensure your shipping address, contact details, and other delivery information are accurate before placing your order.

Incorrect or incomplete information may cause delivery delays or additional shipping costs.

If you notice an error in your shipping details, contact us as soon as possible. We will do our best to update your order before it is dispatched, but changes cannot be guaranteed after shipment.

Lost or Delayed Shipments

Although we work to process orders promptly, delays can sometimes occur during transit.

If your shipment appears to be delayed or lost, please contact FilterHub customer support. We will help you check the tracking information and, where possible, work with the shipping carrier to investigate the issue.

Damaged Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the shipping box and packaging.

  • A brief description of the issue.

After reviewing your request, we will advise you of the available resolution, such as a replacement or refund, in accordance with our Return & Refund Policy and applicable laws.

International Shipping

International shipping availability depends on the destination and the shipping options offered at checkout.

Customers may be responsible for applicable customs duties, import taxes, and other fees imposed by their destination country. Delivery times may vary due to customs processing and local courier services.

Need Assistance?

If you have questions about shipping, delivery, tracking, or your order status, please contact FilterHub customer support through our Contact Us page or the contact details listed on our website.

Thank you for choosing FilterHub — Your Trusted Filter Destination. We appreciate your trust and are committed to helping you find the right replacement filters for your home.