Terms of service

Welcome to FilterHub — Your Trusted Filter Destination. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before browsing our products or placing an order.

1. Acceptance of Terms

By accessing this website, browsing our products, or completing a purchase, you agree to these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please discontinue using our website.

2. Products & Availability

We strive to ensure that product descriptions, images, compatibility details, and pricing are accurate. However, we reserve the right to:

  • Modify or discontinue products without prior notice.

  • Correct pricing, typographical, or content errors.

  • Limit quantities purchased per customer.

  • Cancel orders when necessary due to stock availability, pricing errors, or other valid reasons.

Product images are for illustration purposes only. Packaging and product appearance may vary slightly depending on the manufacturer. Water filter compatibility can vary by refrigerator model, so customers should check the listed model numbers and compatibility information before purchasing.

3. Pricing & Payments

All prices displayed on our website are shown in the selected currency and may change without notice. Any applicable taxes, shipping charges, or additional fees will be displayed during checkout where applicable.

We accept payments through the payment methods available at checkout. Orders will be processed after the required payment authorization or confirmation.

4. Order Confirmation

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily guarantee final acceptance or shipment.

FilterHub reserves the right to cancel or refuse an order for reasons including:

  • Product unavailability.

  • Payment verification issues.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized activity.

If an order is cancelled after payment has been collected, any applicable refund will be issued according to our Return & Refund Policy.

5. Shipping & Delivery

Delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

While we make reasonable efforts to dispatch and deliver orders promptly, we cannot guarantee delivery dates or be held responsible for delays beyond our reasonable control.

Shipping charges, delivery estimates, and available shipping options will be provided during checkout or in the relevant shipping information.

6. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before requesting a return or refund.

Certain restrictions may apply to water filters that have been opened, installed, or used, subject to applicable consumer protection laws and our published policy.

7. Intellectual Property

All content on this website, including text, product descriptions, graphics, logos, images, icons, and website design, is owned by FilterHub or its respective rights holders and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without prior written permission from the relevant rights holder.

Third-party brand names, trademarks, and product names are used for identification and compatibility purposes. Their respective owners retain ownership of those trademarks.

8. User Responsibilities

By using our website, you agree that you will not:

  • Use the website for any unlawful or fraudulent purpose.

  • Provide false or misleading order or account information.

  • Attempt to interfere with website security or functionality.

  • Upload malicious software or harmful code.

  • Misuse our website, products, or services.

9. Limitation of Liability

To the fullest extent permitted by applicable law, FilterHub shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Where permitted by law, FilterHub's total liability relating to a product or order will be limited to the amount paid for the relevant product or order. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Customers are responsible for checking filter compatibility with their refrigerator model before purchasing. Please contact our support team if you need help identifying a suitable replacement filter.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. Please review that policy to understand how your information is handled when you browse our website, place an order, or contact our support team.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page with an updated effective date where appropriate. Your continued use of our website after changes are published indicates acceptance of the revised terms, to the extent permitted by applicable law.

12. Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which FilterHub operates, subject to any mandatory consumer protection laws that apply to your purchase.

13. Contact Us

If you have questions about these Terms of Service, your order, or our products, please contact the FilterHub customer support team through our Contact Us page or using the contact details provided on our website.

Thank you for choosing FilterHub — Your Trusted Filter Destination.